Listen Deeply to Your Stakeholders

Customer voice is a powerful factor for many aspects of organizational decision-making. Engaging a neutral third party to interview or survey your stakeholders achieves more reliable and less biased results. Mission & Data takes a mixed-methods approach to help organizations use customer insights to increase satisfaction, prioritize programs, and understand constituent behavior.   

Trained in the Jobs to Be Done methodology and other qualitative methods, Mission and Data is a skilled interviewer who can pull powerful insights from your stakeholder interviews.  Using the latest advances in machine learning, Mission and Data applies cutting-edge textual and sentiment analyses to your open-ended survey questions and interview responses as well as perform sophisticated statistical analyses on your quantitative responses.  

Examples of Client Projects

  • Satisfaction surveys for families, students, employees, or members
  • Exit interviews for families, students, employees, or members
  • Alumni engagement and satisfaction surveys
  • Brand perception surveys
  • COVID-19 specific pulse surveys